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DEBIT AUTHORIZATION AND CANCELLATION POLICIES
SOFTWARE PURCHASE REFUND POLICY: Creative Vision Studio (CVS) does not offer a refund for the purchase of Bankcard Pros CRM Account Tracking Software. All sales are final. The purchase price for Bankcard Pros CRM Account Tracking Software is exclusively for the software package only and DOES NOT include the monthly recurring billing charges for software training, support, website hosting services, and software updates/upgrades.
FULL REVIEW AND EVALUATION: Licensee acknowledges that the Bankcard Pros CRM Account Tracking Software is sold “as is” based on what is available on our online demo website at www.bankcardpros.net. Before purchasing software, the demo site is available for Licensee to fully review, evaluate, and test drive the entire system so Licensee fully understands what Licensee will receive before making purchase. By purchasing Bankcard Pros CRM Account Tracking Software, Licensee acknowledges and agrees that a full evaluation of the demo software at www.bankcardpros.net was completed by you and your staff and you are fully aware of what you are purchasing.
FREE SALES WEBSITE OFFER: Our free sales website offer includes 1 merchant services website template only ( sample template: www.merchantpoint.us ), where we change the logo and company contact info to your company information only. We will delete pages only, but not add pages. If you want us to change the text content of certain pages, you must provide us the content in Microsoft Word format only via email and we will change the content for you.
If you request us to change the design and layout of the entire website, change or add photos, etc, we will charge you for a full website design. You can review our website design prices on www.creativevisionstudio.com .
FREE SHOPPING CART SYSTEM OFFER: Our free shopping cart template (sample template: www.merchantpoint.biz ) offer includes the installation of the shopping cart template on your domain name only. You are responsible for logging into your shopping cart system administrative control panel and setting up and managing the entire shopping cart system, linking it to a payment gateway, managing all products and pricing, etc.
CANCELLATION POLICY: Our cancellation policy only pertains to the monthly recurring fee for software training, support, website hosting services, and software updates/upgrades. Licensee must provide a 30-day written notice via E-mail or FAX to cancel your monthly recurring billing.
Cancellation request may be made via email to training@bankcardpros.com or TOLL FREE FAX (800) 985-5371. Licensee will be provided a confirmation number via E-Mail for verification purposes of the cancellation request.
CREDIT CARD PAYMENT POLICIES: If Licensee makes payment via credit card, debit card, business check card, etc., Licensee hereby acknowledges the credit card charge is non-refundable and cannot be charged back under any circumstances, and should Licensee chargeback the credit card transaction for any reason, Licensee agrees to be liable to CVS for any liquidated damages plus any and all other costs such as collection fees and reasonable attorneys’ fees incurred in the collection process. Cardmember (Licensee) acknowledges receipt of goods and/or services in the amount total shown on the invoice and agrees to perform the obligations set forth by the cardmember’s agreement with the issuer.
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REQUESTS FOR SOFTWARE CUSTOMIZATION AND PROGRAMMING WORK: Any additional software programming, customization, and/or modification requests for advanced features, enhancements, modifications, etc. by Licensee will be considered as an additional software programming tasks/projects where the Licensee will be billed per hour per EXHIBIT A of this contract agreement. All requests for software customization and programming work will be automatically billed on the Licensee's credit card at the rate of $55 per hour. Invoices will be sent out to the Licensee at the beginning of each month, and/or at the Licensee's request.
CREDIT CARD PAYMENT PROCESSING AUTHORIZATION: Licensee hereby authorizes CVS to withdraw any amounts, including any and all taxes now due or imposed, owed by me in conjunction with the attached invoice and any other fees and charges as provided in Exhibit A or Exhibit B of this contract agreement, by debiting my CREDIT/DEBIT CARD for the payment of products or services purchased/requested to be completed by the Licensee which includes and not limited to graphic/creative design/logo design work, software programming and development, etc.
CREDIT CARD DECLINES / LATE FEES: Credit cards that are declined for any reason are subject to a $10.00 decline fee. Service interrupted for non-payment is subject to a $25.00 reconnect charge. Accounts not paid within 5 days after the due date are subject to a $5.00 late fee.
SOFTWARE TRAINING, SUPPORT, WEBSITE HOSTING, AND SOFTWARE UPDATES/UPGRADES: See EXHIBIT B for monthly recurring billing options and prices. If Licensee chooses not to pay the monthly fee for software training, support, website hosting services, and software updates/upgrades, the customer fully understands that customer service, technical support, training, as well as software updates will not be available and provided to you. For complete options and pricing of training and support fees, refer to EXHIBIT B of this contract agreement.
MONTHLY RECURRING BILLING DATE: All monthly recurring billing is initiated on the last week of each month, between the 25th and the 31st of each month.
HOW TO ACCESS TRAINING MATERIALS AND DOCUMENTATION: Licensee understands that they are responsible for reading all training and support materials, learning the software, managing the administrative back-end options to configure your software for your business practices, setting up all options including user pricing and costs, and configuring the Bankcard Pros CRM Account Tracking Software on their own. The Licensee can access and download at anytime 24/7/365 the software support documentations, user and administrative training manuals, & setup checklist: http://bankcardpros.com/html/training_videos___manuals.html.
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