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“I just saw my new website and am very pleased with it. I appreciate you getting my site ready so quickly. Your company will come highly recommended from me. Thank you and have a good weekend! - Keith Symanski, CEO, Bankcard Alliance PS.
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“Regarding Bankcard Pros CRM Software, I had some small issues at first but I actually love this software and everything it allows me to do. One of the best things about this software is the fact that it is already configured to this business. I looked at Salesforce and ACT and SugarCRM and some others and although they are all great products, there were some specific things in the Bank Card Pros software that are very valuable and hard to do without. If anyone is still considering this software, call or email robert and he will be happy to give you a demo. By the way, when changes come out in the Bankcard arena or when new tools exist in the marketplace to make selling and maintaining customers easier, Robert actually creates new features and automatically updates them within your software which is a BIG PLUS for me. Also the marketing materials, webpage design and collateral, etc. ( too much to list ). For those that know me and have spoken with me and done business with me, you know that this is a genuine recommendation and extremely blunt in my opinions. When I didnt like it to begin with I said so, and I now am giving an honest and sincere opinion based on my continuing experience with Robert and his software. I hope this serves as help to someone.” – Marcus, Owner
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“The Merchant Cooperative is nothing short of ecstatic with the level of service The BankcardProsCRM Account Tracking Software has provided to our company. Our ROI from this software is infinite as it consistently increases the efficiency of our overall operations, from sales leads to c-service, thereby making each day more profitable than the last. We have been through many providers only to find shortfalls in their product and shortcomings in their service. In a marketplace filled with less than competent software; Robert Hendrix has introduced a solution steeped in integrity and laden with profit building organizational tools. We have recommended, and will continue to recommend, The BankcardProsCRM Account Tracking Software to our business partners and affiliates alike.” - Jarret Smotrila, Vice President/COO, Merchant Cooperative, Goose Creek, SC.
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“We use Bankcard Pros CRM and we’re very happy with it. My thoughts on the product are it's a good product and it is very economical for what it provides. Once we figured out the system and implemented it, Robert has been quick to respond to us. I just send him an e-mail with a link to a screen that says "how do I do this from here" or "I'd like this to do this" and he usually has it fixed by the next day (in some cases, it's fixed within minutes). We handle all of our commissions through the program (we use to do them manually in Excel), including all of our up-front commissions, as well as trouble tickets, agent communication, etc. When we hit a glitch every now and then, they have been resolved pretty quickly. As a user of the system, it's a solid product once you get it up and running. - Jay Holsomback, Secure Payment Solutions, Inc.
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“I came to know Robert as a referral from another collegue in the ISO industry. With my background as a Loan Officer, I knew there was some type of a CRM software for our industry out there to make our life easier. I was very impressed with Robert and his knowledge of the Industry. He has taken me and our company by the hand and helped us organize our office. He continues to offer his professional, yet gentle advice to take any ISO to the next level of IT knowledge and industry superiority over the competitors. I highly recommend him. Any invested time or money with Robert and his company will gain a great return. I look forward to working with him and his team.” - Jesse Roldan, President/CEO
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“I have retained Robert’s services for 14 months now. His leadership, experience, and creative mind has enabled me to take my business to the next level. From the first day, he came to our offices and analyzed everything we were doing, how we do business, and our relationships with our vendors. He helped us establish new vendor relationships, get more accounts approved, and become more profitable in all areas of our business. He redesigned our paperwork and applications, created new marketing and advertising materials, invented our hiring, testing, and training program, and provided us with all our web design and creative services. Robert is truly a talented and experienced individual within the electronic payment processing industry, and has become a valuable and loyal asset to our company.” - Anthony, President/CEO
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“Our switch to Bankcard Pros CRM was a completely service based decision. Dealing with our previous vendor for so long was a constant battle to correct their mistakes with our reporting and database for many years. You would not believe the (documented) nightmares I have been through and the obstacles he’s created to overcome those nightmares. There were many instances when I had to show him corrections in his work and I don’t think his ego took kindly to it. He would argue and cause a tremendous stir for a few weeks, but then eventually make the corrections. We have lost many, many sales reps along the way as well as having our integrity questioned by many in the industry – because many felt we were purposely altering our residuals and merchant hierarchies to benefit ourselves: completely false. I am pleased to no end to begin a new relationship with a company (Bankcard Pros CRM) who has a fully functional product.” – Jarrett Smotrillo, EVOyes
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“As a developer of custom CRM and popular business development software tools, I consider myself extremely thorough and careful when choosing a software solution to manage my base of over 400 Independent Sales Agents. I have found Bankcard Pros Software to be among the most advanced, out of the box, easy to use, comprehensive communication and data management tool in this industry and rely on it daily to support the growth our Independent Sales Organization. This software acts as a center point between my in-house staff, field agents, our merchants, prospects, and processors all in one interface that has proven in my organization to have a 100% up-time,” - Michael, CEO
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“Hi Robert, we had our first training on our new Bankcard Pros CRM software today with all of our sales reps, and your CRM software was very widely received. In fact some of our old sales reps who haven't done much with us lately stated, "maybe we need to re-look at things and come back" Thanks! - Sam, VP of Sales Development
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“Thank you so much for taking the time to help me get started…you seem like a great guy actually trying to help and not just be in it for the almighty dollar. That is refreshing! Thanks again Robert!” - John Gibbs, United Bank Card Sales Rep
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“I have been using Bankcard Pros CRM Account Tracking Software and eCommerce website for over 4 years now and I am very happy with the products and services they provide our sales office. What I really have found value in is the numerous upgrades that have been added to the software over the years, their team really understands the needs of a merchant service sales office and is always adding new and helpful stuff to the software. I also had them design a new logo for my company which came out great, first class stuff. It’s also been very easy to add a few custom features to my CRM that helped me work better with my processors agent portal and the team at Bank Card Pros seems to have good relationships with all the major processors and ISO’s so the integration of apps and documents was easy. I can comfortably recommend Bank Card Pros to anyone looking to grow their business and offer the latest in agent reporting and lead management to their reps, and oh yeah, let me tell you, the price is very reasonable, I spent thousands on another product and a lot of time and still didn’t have what I wanted until I found Bankcard Pros CRM, I wish I had found them first.” - Tom Powers, TMS Payments, (866) 500-4576
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“I was checking out our Bankcard Pros CRM software and was just blown away by all the new features and upgrades you did! You are a very talented individual to say the least. Keep up the good work!” - Jamil Adair, President, Merchants First Choice
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“All that you have done for me so far is awesome. I don’t know how anyone can say they don’t see value in the Bank Card Pros CRM Software because I have been having fun with it for the past couple of days.” – Marcus, Owner
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“Your new websites look outstanding and we especially appreciate the “about the owner” section that outlines your personal qualifications, background, core values, interests and volunteer work. We are also a family-owned, Christian principle based business, and we provide many churches and nonprofit organizations with FREE equipment donations, as well as very discounted services and rates. We look forward to working with you and your team in the future. God Bless you and your family.” - Bill, CEO
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“I use Bankcard Pros CRM software and love it...I have to admit I'm not a techie, and there were some areas that was new to me. However, with Robert's help, we were able to complete the set-up and configuration and everything is running smoothly at this point. It's the best tool I've seen geared specifically towards the bankcard industry. It is not only impressive to those on the outside looking in (potential recruits), but an excellent tool for my sales reps. We have over 600 bits of information available to our account executives, that make our job’s easier. If they need information on a particular subject, such as marketing materials, applications, or just want to review one to the 120 some training audio and video lessons, it's right there at a click of a button. I would highly recommend this product. Be prepared to take some time in setting it up, depending on how much information you want to provide, BUT THE TIME SPENT SETTING IT UP AND LEARNING THE SYSTEM IS WELL WORTH IT!” - Sam, Senior Vice President
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“I have known Robert for approximately 10 years and in that time he has ALWAYS demonstrated a tremendous grasp of his Profession. He has a great Work Ethic and Personable demeanor and is a Perfomance-based Professional that will work diligently to get your project completed. I Highly recommend his IT skills.” - Neil Singleton, Managing Partner at RAMSFIRE GLOBAL LLC.
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“Bankcard Pros provides you with everything you need to run a sales office from day one including CRM software, marketing and advertising materials, sales collateral, and a complete web presence,” - Allen Kopelman, CEO, Florida
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“Bankcard Pros has been providing our company their solution for the last two years, we use this system for entering all of our merchant applications which ties into our core software platform and loads the front end system and then to FDR's system, we export the gathered data from each merchant agreement and export to our core software, this allows us to pull credit reports and file builds for specific front end authorization networks. This product has allowed Newtek to continue to customize this to our system changed that are unique to our company. We currently support 40 independent agents as well as an inside sales team., we use the system to enter approximately 250 new merchant applications per month.” - David Petry, VP National Sales
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